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What should I do if I did not receive my discount code or coupon?

If you did not receive your discount code or coupon via email after signing up for an offer, PaliRoots customer service can assist you by providing a standard discount code to use at checkout, such as 'Pali15' for a percentage off your first purchase

Can I add items to an order that has already been placed?

Unfortunately, once an order is processed and in transit, it cannot be modified. However, if the order has not yet been fulfilled, you may be able to add products to your order. PaliRoots sometimes has flexibility to combine items into one order if t

How can I check the status of my order?

To check the status of your order, please find your shipment confirmation email which includes...

What happens if I have items on pre-order in my shopping cart?

When you have a pre-order item in your shopping cart, it means that the item is not immediately available for shipping but is reserved for you and will be dispatched as soon as it becomes available. Pre-order items are clearly marked with an expected